Logistics Freight Forwarder

Position: Logistics Operations Executive Location: India Department: Operations / Logistics Reports To: Operations Manager Job Summary We are seeking a dedicated and experienced Logistics Operations Executive to manage and coordinate import and export shipments via sea freight and air freight. The ideal candidate should have strong knowledge of international logistics, customs procedures, freight forwarding operations, documentation, and coordination with shipping lines, airlines, transporters, customs brokers, and customers. Key Responsibilities Import & Export Operations Handle end-to-end import and export shipments by sea and air. Coordinate with overseas agents, suppliers, customers, shipping lines, airlines, and customs brokers. Monitor shipment movement and provide timely updates to clients. Ensure smooth execution of shipments from booking to final delivery. Documentation Prepare and verify shipping documents, including: Commercial Invoice Packing List Bill of Lading (BL) Air Waybill (AWB) Certificate of Origin Shipping Bill Import/Export Customs Documents Ensure compliance with Indian customs regulations and international trade requirements. Freight Coordination Obtain freight quotations and negotiate rates with carriers and vendors. Arrange cargo bookings with shipping lines and airlines. Coordinate transportation, warehousing, and last-mile delivery activities. Track shipments and resolve operational issues proactively. Customs & Compliance Coordinate customs clearance activities for import and export shipments. Ensure compliance with DGFT regulations, customs requirements, and company policies. Maintain accurate shipment records and operational reports. Assist customers with regulatory and documentation requirements. Customer Service Act as the primary point of contact for customers regarding shipment status. Respond to customer inquiries promptly and professionally. Handle shipment discrepancies, delays, and claims efficiently. Build and maintain strong relationships with clients and business partners. Operational Reporting Maintain shipment files and operational records. Prepare monthly shipment reports and KPI reports. Support management with operational analysis and process improvements. Required Qualifications Bachelor's Degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field. 2–5 years of experience in freight forwarding, logistics, or supply chain operations. Strong knowledge of sea freight and air freight operations. Familiarity with Indian customs procedures, import/export regulations, and documentation. Proficiency in MS Office (Excel, Word, Outlook). Experience with freight forwarding software or ERP systems is preferred. Skills & Competencies Excellent communication and coordination skills. Strong organizational and multitasking abilities. Attention to detail and accuracy in documentation. Problem-solving and decision-making skills. Ability to work under pressure and meet deadlines. Good negotiation and vendor management skills. Customer-focused approach. Preferred Experience Experience handling FCL, LCL, Air Import, and Air Export shipments. Knowledge of Incoterms, freight pricing, and customs clearance procedures. Experience working with shipping lines, airlines, CHA, transporters, and overseas agents.