Restaurant Captain

Job Title: Restaurant Captain Department: Food & Beverage Service Reports To: Restaurant Manager / Floor Manager Job Summary: The Restaurant Captain is responsible for supervising daily floor operations, guiding service staff, ensuring high-quality guest service, and maintaining coordination between kitchen and service teams. The role ensures smooth service flow, guest satisfaction, and adherence to restaurant standards. Key Responsibilities: 1. Team Supervision Supervise and coordinate the activities of waiters and stewards during shifts Assign duties and service sections to team members Ensure grooming standards and discipline are maintained Train new service staff on SOPs and service etiquette 2. Guest Service Welcome and interact with guests professionally Handle guest complaints promptly and effectively Ensure service standards are consistently maintained Monitor guest satisfaction throughout service 3. Service Operations Ensure proper table setup before service begins Coordinate with kitchen staff for smooth order flow Monitor food quality and presentation before serving Support staff during peak service hours 4. Order & Billing Coordination Assist in taking orders when required Ensure accuracy in order punching and billing Coordinate with cashier for smooth billing operations 5. Inventory & Hygiene Control Monitor availability of cutlery, crockery, and service equipment Ensure cleanliness of service areas and dining floor Follow hygiene and safety standards as per company policy 6. Reporting & Communication Report daily service updates to the Restaurant Manager Communicate guest feedback to management Maintain shift records and staff attendance if required Required Skills & Qualifications: Minimum 6months – 3years of experience in restaurant service Strong leadership and communication skills Excellent guest-handling ability Knowledge of service standards and SOPs Ability to work in fast-paced environments Basic POS system knowledge preferred Education: Diploma/Degree in Hotel Management preferred (not mandatory with relevant experience) Working Conditions: Flexible shifts including weekends and holidays Standing for extended periods during service hours