Restaurant Captain

Job Title: Restaurant Captain Department: Food & Beverage Service Reports To: Restaurant Manager / F&B Manager Job Summary: The Restaurant Captain is responsible for supervising the dining service operations, ensuring high-quality guest service, coordinating with service staff and kitchen teams, and maintaining smooth restaurant operations to achieve customer satisfaction and service excellence. Key Responsibilities: 🍽️ Guest Service Welcome and attend to guests in a courteous and professional manner Ensure timely and accurate service of food and beverages Handle guest complaints and resolve issues promptly 👨‍🍳 Team Supervision Supervise waiters/stewards during service Assign duties and manage staff work flow Train and guide junior service staff 🧾 Operational Duties Take and verify orders when required Coordinate with kitchen and bar for smooth order delivery Ensure proper table setup, cleanliness, and ambiance 📋 Service Management Monitor table turnover and service efficiency Ensure adherence to restaurant standards and SOPs Maintain service quality during peak hours 💳 Billing & Coordination Assist in billing process and POS handling Ensure accuracy in order execution and billing Coordinate with cashier/accounting team if needed 🧼 Hygiene & Compliance Ensure staff follows hygiene and safety standards Maintain cleanliness of restaurant area Follow food safety guidelines Key Skills Required: Strong communication and leadership skills Excellent customer service ability Knowledge of food & beverage service Ability to handle pressure and multitask Problem-solving and conflict management skills