Restaurant Captain

Role Overview: As a Kiosk Staff at Basil Health, you will be responsible for ensuring smooth day-to-day operations of the kiosk, maintaining hygiene standards, preparing food & beverages, handling POS billing, and delivering excellent customer service. Key Responsibilites: 1. Outlet Hygiene & Maintenance  Clean and sanitize the kiosk area (floor, counter, equipment, utensils) regularly.  Follow food safety and hygiene standards as per Basil SOPs.  Ensure waste segregtion and proper disposal of garbage.  Maintain overall cleanliness of work area throughout the day. 2. Food & Beverage Preparation  Prepare and serve food & beverages as per Basil recipes and proper guidelines.  Ensure ingredients are fresh, properly stored, and within expiry.  Handle kitchen equipment safely and responsibly.  Maintain consistency in quality, taste, and presentation. 3. Customer Service  Greet and assist customers with menu selection.  Provide product knowledge (ingredients, nutrition, offers).  Handle customer queries, complaints, and feedback politely.  Ensure quick and efficient service to minimize waitng time. 4. Sales & POS Handling  Operate POS machine for billing and payments (cash, card, UPI, wallets).  Ensure 100% billing for all sales – no unbilled orders.  Maintain daily sales records and reconcile cash at end of shift.  Promote upselling and add-on sales. 5. Inventory & Stock Management  Check daily stock levels and inform Supervisor for replenishment.  Ensure FIFO (First In First Out) method for stock usage.  Prevent wastage and report any stock variance immediately.  Maintain records of inward & outward stock. 6. Compliance & Teamwork  Follow all company SOPs and compliance policies.  Assist in kiosk opening & closing actvites.  Coordinate with fellow staff and supervisor for smooth operations.  Participate in training programs and skill upgrades. Requirements:  Minimum 12th pass.  Prior experience in F&B / QSR / Café preferred.  Basic knowledge of POS systems and billing.  Good communication & customer service skills.  Willingness to work in shifts and maintain hygiene standards. Performance Indicators (KPIs):  Daily sales achievement.  Customer satisfaction & feedback.  Hygiene audit scores.  POS billing accuracy & Stock variance & wastage control.