Restaurant Captain

Job Summary: The Restaurant Captain is responsible for supervising the service team, ensuring smooth restaurant operations, maintaining service standards, handling guest concerns, and delivering exceptional dining experiences. Key Responsibilities: Guest Service Welcome and assist guests professionally Ensure high levels of customer satisfaction Handle guest complaints or special requests promptly Monitor dining experience and service quality Team Supervision Supervise waiters, stewards, and service staff Assign tables and service sections Train new staff on service procedures Ensure grooming and discipline standards are maintained Operations Management Coordinate with kitchen and bar staff for smooth service Ensure timely food and beverage delivery Monitor table turnover and reservations Maintain cleanliness and hygiene standards Check mise en place before service Sales & Upselling Recommend menu items and promotions Increase sales through upselling food and beverages Support the achievement of revenue targets Administrative Duties Prepare shift reports Manage billing accuracy Assist in inventory and stock checks Ensure compliance with safety regulations