Customer Care Executive

Role and Responsibility – • Act as relationship manager for the Paid customers of NoBroker. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Identify and assess customers’ needs. • Service customer in finding the right tenant / house as per the requirement of customer. • Dial outbound and attend inbound calls of customer and leads. • Use internal tools and methods to provide best possible service to the customer. • Negotiate with leads on behalf of customer. • Keep customer up-to date on the progress of his account. • Follow communication procedures, guidelines and policies. • Go extra mile to provide excellent customer service. About Training- Training will be provided for initial few days for an employee to understand end to end process. Qualification / Education and other Requirements: • Education- Any 10th , 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.) • Excellent verbal and written communication. • Good Interpersonal skills, numerical and analytical ability. • Decision making skills. • Language required: English, Hindi, Kannada OR English, Hindi, Telegu OR English, Kannada, Tamil. • Proficient in MS-Office (Excel, Word). • Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). • Comfortable with working 6 days a week and the week off will be on weekday.