Electronics Technician

Key Responsibilities Technical Support Provide online support via phone, email, video meetings, and remote access tools. Provide offline/on-site support for product installation, commissioning, and troubleshooting. Diagnose and resolve hardware, software, and application-related issues. Assist customers in understanding product features and technical specifications. Application Engineering Support customers in integrating electronic products into their systems. Develop application notes, technical documentation, and user guides. Conduct product testing and validation. Recommend suitable solutions based on customer requirements. Customer Interaction Handle technical inquiries and service requests. Conduct product demonstrations and technical presentations. Coordinate with sales and service teams to support business development activities. Maintain strong customer relationships and ensure high service quality. Documentation & Reporting Prepare technical reports and service records. Maintain support ticket records and resolution databases. Provide feedback to R&D and product teams regarding field issues and customer requirements. Required Qualifications Bachelor's Degree or Diploma in Electronics Engineering, Electrical Engineering, Instrumentation, or a related field. 1–3 years of experience in electronics technical support, application engineering, or customer support. Strong understanding of electronic circuits, sensors, controllers, communication protocols, and troubleshooting techniques. Familiarity with test equipment such as oscilloscopes, multimeters, and power supplies. Proficiency in Microsoft Office and CRM/support tools. Preferred Skills Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users. Problem-solving and analytical skills. Willingness to solve query for customer. Knowledge of embedded systems, IoT products, PLCs, or industrial electronics is an advantage. Working Mode Provide support through both call and offline channels. Coordinate with customers, distributors, and internal teams for issue resolution.