Telecalling Executive

Job Title: Back-End Operations Coordinator / Telecaller Location: Goregaon East (On-site) Employment Type: Full-Time Salary: ₹20,000 – ₹25,000 per month Experience Required: 2–3 Years Preferred Candidate: Female About the Role We are looking for a proactive and customer-focused Back-End Operation Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, following up on leads, coordinating with internal teams, and supporting day-to-day operational activities. This role combines customer interaction, sales coordination, and backend operations. The candidate will play a key role in converting leads into customers while ensuring a smooth and professional customer experience throughout the sales process. Key Responsibilities Sales Coordination & Lead Management - Contact and follow up with leads generated through marketing campaigns and other channels. - Understand customer requirements and provide relevant information about products and services. - Converting leads into successful sales opportunities. - Maintain regular communication with prospects and customers. - Track lead status and update records in CRM systems or internal databases. - Achieve assigned sales conversion and follow-up targets. Customer Care & Relationship Management - Handle customer inquiries via phone, WhatsApp, email, and other communication channels. - Resolve customer concerns and coordinate with relevant departments when required. - Ensure timely responses and professional customer service. - Build and maintain strong customer relationships. - Conduct post-sales follow-ups to ensure customer satisfaction. Back-End Operations - Maintain customer records, sales reports, and operational documentation. - Coordinate with internal teams for order processing, service delivery, and customer onboarding. - Assist in preparing daily, weekly, and monthly reports. - Manage administrative and operational tasks related to customer handling and sales processes. - Ensure data accuracy and proper record management. Required Skills - 2–3 years of experience in Tele-calling, Customer Service, Customer Care, Sales Coordination, or related roles. - Strong verbal communication and interpersonal skills. - Good persuasion and negotiation abilities. - Ability to handle customer interactions professionally and confidently. - Strong follow-up and relationship management skills. - Basic computer proficiency and knowledge of MS Office. - Ability to multitask and manage multiple customer interactions efficiently. Preferred Qualifications - Experience in lead generation and sales conversion. - Familiarity with CRM software and customer management systems. - Experience in handling inbound and outbound calling processes. - Prior experience in customer support or inside sales roles will be an advantage. Interested candidates can share their updated resume for consideration.