Sales Manager

Key Responsibility Areas (KRA) Business Generation Drive revenue growth for AMC business within existing sectors. New Sector Development Identify, develop, and execute business opportunities in new sectors. Systems & Processes Develop and implement effective systems, processes, and performance tracking mechanisms. Strategic Business Direction Lead marketing initiatives, brand building, and business promotion strategies. Internal Collaboration Work closely with internal teams to develop and implement standard operating procedures. Responsibilities & Duties 1. Business Generation Identify and develop new sales opportunities through existing networks and new markets Support the sales team in creating and executing account plans Ensure achievement of lead generation and revenue targets Define customer profiles based on analysis of existing clients Develop sector-wise sales strategies and customer databases Establish business direction including customer segments, products, and initiatives Implement self-management systems and processes for business development Develop performance measurement and review mechanisms Build and structure teams aligned with business priorities Drive a strong service and performance culture for enhanced customer value 2. New Sector Development Identify emerging sectors and evaluate business opportunities Develop and execute strategies to enter and expand into new markets 3. Systems & Process Development Design and implement sales processes, training modules, and review mechanisms Strengthen coordination with the Customer Care team for proactive engagement Establish systems to measure and improve customer satisfaction Analyze customer feedback to refine business strategies Collaborate with Operations to ensure seamless service delivery Drive initiatives to improve service quality across the customer lifecycle Implement systems for market intelligence and competitive analysis 4. Strategic Business Direction Define and execute marketing strategies aligned with business goals Develop and implement go-to-market plans for services Monitor effectiveness of marketing initiatives and optimize spend Build systems to capture market and competitor intelligence Identify customer needs and service gaps to develop new offerings 5. Internal Collaboration Work with internal stakeholders to implement SOPs Coordinate with Operations for service delivery and new service assessments Collaborate with HR for performance management initiatives Work with Finance to ensure adherence to contract terms and commercial alignment