International Sales Executive
30,000 - 43,000 per month + Incentives
Sutherland Global
Thane Belapur Road, Navi Mumbai
Job Highlights
- 12th Pass and above
- Sales Type: B2B Sales
- All genders
- 10:01 PM - 06:06 AM | 5 days working | Rotational Shift
- Job Benefits: Cab, Insurance, PF, Medical Benefits
- Sales Type: B2B Sales
Job Description
Customer Service & Upselling Associate
Company: SGS
Location: Liberty Tower, Airoli, Navi Mumbai
Work Schedule: 5 days/week | 2 Rotational Offs
Role Overview
Join our dynamic team in a unified role that combines exceptional customer support with revenue-driving sales excellence on enterprise SaaS solutions. You will deliver seamless customer experiences while driving growth through consultative selling, retention management, and strategic upselling.
Key Responsibilities
This blended role requires disciplined execution across two core areas:
Customer Excellence & Support (50% Voice | 50% Chat): Deliver first-contact resolution on customer inquiries, proactively identify customer intent, and resolve complex issues through collaboration with technical teams.
Sales & Revenue Growth: Manage the inbound sales pipeline, achieve sales targets, execute consultative selling, and drive cross-sell/upsell opportunities to maximize customer lifetime value (achieve gross ARR targets and maintain quota attainment).
Retention & Account Management: Proactively identify at-risk customers, execute targeted retention strategies, and manage license optimization and renewal decisions.
Mandatory Eligibility Requirements
Education: Bachelor's Degree from a recognized university (any stream).
Experience: 1+ years International BPO experience (mandatory).
Language: C1 Level English Proficiency (CEFR framework).
Location: Within 25 KMS of Liberty Tower Airoli OR within 1.5 KMS of Kalyan/Panvel stations.
Compensation & Benefits
Base Monthly Salary : Up to ₹38,000/month
Retention Bonus : ₹1 Lakh
Travel Allowance : ₹3,500
Incentives: 15k
PBI : ₹2,750
OT : (₹400/hour as applicable)
Schedule : 5-day work week with 2 rotational offs
Additional Benefits : Health & wellness benefits
Core Competencies Required
Candidates should demonstrate strength in: Customer Excellence, Consultative Selling, Retention & Churn Management, Technical Troubleshooting (basic), Data-Driven Actions, and Collaborative Problem-Solving.
Interested candidate can share their resume with +918271273330 or apply@hirewave.in)
It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.
Other Details
- Qualification
- 12th Pass and above
- Experience
- 1 - 6+ years Experience in Sales / Business Development
- Salary
- 30,000 - 43,000 per month + Incentives
- Job Type
- Full Time
- Working Days
- 5 days working
- Gender
- Any
- Openings
- 50 Openings
- Incentives
- ₹5,000 incentives included
- Location
- Thane Belapur Road, Navi Mumbai
Contact & Interview
Contact Person: Aman
Interview Address: Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
Note: Never pay money to anyone for a job. Report recruiters who ask for fees.
More about this International Sales Executive job
What skills and experience do you need for this International Sales Executive job?
Ans : To apply for this International Sales Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this International Sales Executive job ranges between ₹30,000-₹43,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Sales Executive job follows a Rotational shift with timings from 10:01 PM - 06:06 AM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane Belapur Road, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Sales Executive job is open for both male and female candidates.
What are the key responsibilities of this International Sales Executive job?
Ans : As a International Sales Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Sales / Business Development category.
Where is this job located?
Ans : This International Sales Executive job is located in Thane Belapur Road, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this International Sales Executive job.
Why should you apply for this International Sales Executive job?
Ans : This International Sales Executive job offers a salary between ₹30,000-₹43,000 per month. This is a Full Time opportunity and has 50 openings available.