Customer Relationship Manager

Job description: Job Summary: We are looking for a CRM Manager who will be responsible for handling customer relationships, managing the CRM team, resolving customer queries, and guiding customers to the nearest suitable branch as per their requirements. The candidate should have strong communication, team management, and customer handling skills. Key Responsibilities: Manage and supervise the CRM team and monitor daily activities Handle customer queries, complaints, and escalations effectively Guide and advise customers regarding nearby branches as per their location and requirements Ensure proper follow-up with customers for smooth service experience Maintain customer records and update CRM data regularly Coordinate with branches for customer support and issue resolution Monitor team performance and ensure timely query resolution Prepare daily and monthly reports related to customer handling and team performance Maintain high customer satisfaction and service quality standards Train and support team members for better performance and communication Required Skills: Experience in CRM, Customer Support, or Retail Operations Team handling and leadership ability Customer relationship management experience Knowledge of CRM software and MS Excel Problem-solving and coordination skills Ability to work under pressure and handle escalations