Customer Relationship Manager

We are looking for a dynamic and result-oriented Customer Relationship Manager (CRM) to lead and manage the Customer Relationship Executive (CRE) team. The ideal candidate will be responsible for monitoring daily sales activities, ensuring effective follow-ups, and driving team performance to achieve business targets. Key Responsibilities: Manage and supervise a team of Customer Relationship Executives (CREs) Take daily follow-ups from CREs regarding: Field sales staff visits Telecalling activities Customer visit remarks and feedback Track and monitor: Number of customer visits per day Conversion ratios and closures Monthly sales performance of team Ensure proper reporting and data management of all customer interactions Guide and motivate the team to increase sales and achieve targets Analyze performance gaps and implement improvement strategies Coordinate with sales and management teams for business growth Maintain strong customer relationships and ensure high satisfaction levels Key Performance Indicators (KPIs): Daily reporting accuracy from CRE team Monthly sales target achievement Increase in customer conversions Team productivity and engagement Customer retention and satisfaction Required Qualifications: Education: B.E. in Electronics (Preferred) Experience: 2–5 years in CRM / Sales / Team Handling Strong understanding of sales processes and customer handling Candidate Profile: Female candidate (preferably married for long-term stability) Strong leadership and team management skills Passionate about sales and target-driven environment Excellent communication and follow-up skills Ability to handle pressure and multitask effectively Positive attitude with problem-solving mindset