Visitor Representative Executive

VISITOR REPRESENTATIVE EXECUTIVE We are looking for Visitor Representative Executive to oversee the digital aspects of our visitors experience, Manage Staff Roaster and provide exceptional for both General visitors and high-profile Clients Position Overview ; The Visitor Representative Executive will be responsible for overseeing all technology-driven aspects of the visitor experience, particularly the Experience Center’s interactive screens, digital displays, and visitor facing tech. Additionally, the role involves creating and managing staff rosters, collaborating with internal teams, and ensuring that both regular visitors and dedicated clients receive an exceptional experience. Key Responsibilities Tech Management (Screens & Digital Displays) ● Oversee the operation of all digital screens, touchscreens, interactive exhibits, and other visitor facing technology throughout the center. ● Ensure all tech resources are properly maintained and functioning, working closely with the technical team to troubleshoot any issues promptly. ● Coordinate with content teams to update and manage the display of artwork, new clips, and other digital content, ensuring relevance and engagement. Staff Roster Management: ● Develop, maintain, and optimize weekly schedules (rosters) for the visitor representative team, ensuring that appropriate coverage is provided during peak visitor hours, special events, and VIP visits. ● Monitor team attendance, adjust shifts as necessary, and ensure a seamless experience for visitors, even during staffing fluctuations. Visitor and Client Management: ● Act as the point of escalation for any visitor-related concerns, resolving issues in a professional, timely, and customer-friendly manner. ● Manage the visitor experience for Deligates , corporate groups, and other high-priority clients, ensuring their specific needs are met with personalized service. ● Provide on-the-floor support during exhibition ensuring that special guests are engaged and informed. Reporting and Analytics: ● Maintain accurate records of staff rosters, attendance, and performance metrics. QUALIFICATIONS & SKILLS Experience: ● Proven experience in a leadership or management role, preferably within retail outlet or other visitor-focused environment. ● Experience with staff rostering, scheduling software, and team coordination Leadership & Communication Skills: ● Strong leadership skills with the ability to motivate, manage, and develop a diverse team of visitor service professionals. ● Excellent verbal and written communication skills, with the ability to interact with staff, visitors, and clients effectively. ● Ability to train staff on both customer service techniques and technical systems. ● Adaptability: ○ Ability to thrive in a fast-paced environment with shifting demands and priorities. ○ Comfortable managing a diverse range of responsibilities, from tech troubleshooting to staff management and visitor service Preferred Qualifications: ● High school diploma or equivalent ● Previous experience in customer service or hospitality preferred ● Excellent communication and interpersonal skills. ● Ability to work effectively in a fast -paced environment ● Strong problem solving skills and ability to handle difficult situations with tact and professionalism ● Knowledge or interest in art and culture is a plus