Front Office/Sales Executive

Job Summary: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Svenska Design Hotel. The ideal candidate will have 1–2 years of experience in hotel front office operations and hands-on experience or working knowledge of IDS (Hotel Management Software). The role involves managing guest relations, ensuring smooth check-in/check-out processes, and delivering exceptional hospitality services. Key Responsibilities: Welcome guests warmly and ensure a seamless check-in and check-out experience Handle reservations, cancellations, and room allocations efficiently Operate IDS software for booking management, billing, and guest records Address guest queries, requests, and complaints promptly and professionally Coordinate with housekeeping and other departments to ensure room readiness Maintain accurate records of guest information and transactions Handle cash, billing, and payment processing as per hotel policies Upsell hotel services and promote in-house facilities Ensure adherence to hotel standards, policies, and procedures Required Skills & Qualifications: Bachelor’s degree in Hospitality Management or related field (preferred) 1–2 years of experience in front office operations in a hotel Working knowledge or hands-on experience with IDS software Excellent communication and interpersonal skills Strong customer service orientation Ability to multitask and work in a fast-paced environment Basic computer proficiency (MS Office, email, etc.) Presentable, professional, and well-groomed personality Key Competencies: Guest handling and problem-solving skills Attention to detail Team collaboration Time management Positive attitude and adaptability Working Conditions: Rotational shifts, including weekends and holidays Standing for extended periods What We Offer: Competitive salary and benefits Growth and career development opportunities Dynamic and professional work environment Meals & Accommodation