Front Office Receptionist

Location: Bhimtal, Uttarakhand Accommodation: On-site accommodation provided Industry: Hospitality (Hotel/Hostel) About the Role We are looking for an enthusiastic, guest-focused, and highly organized Front Desk Manager to oversee the daily front office operations of our property in Bhimtal. The ideal candidate should have prior experience in hotels, hostels, resorts, or similar hospitality establishments and be comfortable residing on the property. The Front Desk Manager will be responsible for ensuring smooth guest experiences, managing reservations, supervising front office staff, coordinating with housekeeping and maintenance teams, and maximizing occupancy and revenue. Key Responsibilities Front Office Operations Manage daily front desk operations and guest services. Handle guest check-ins, check-outs, and room allocations. Ensure accurate guest registration and documentation. Maintain daily occupancy reports and reservation records. Monitor room inventory and availability. Guest Relations Deliver exceptional guest experiences and hospitality. Address guest concerns, complaints, and special requests promptly. Maintain high guest satisfaction scores and online reviews. Build a welcoming and community-driven atmosphere. Reservations & Revenue Management Manage bookings received through OTAs, website, phone, and walk-ins. Coordinate with channel managers and PMS systems. Monitor room rates, occupancy levels, and booking trends. Support management in achieving revenue targets. Team Management Supervise Front Desk Executives and Guest Relations staff. Conduct daily briefings and shift handovers. Train team members on SOPs, guest service standards, and systems. Maintain discipline, grooming, and professional conduct. Coordination with Other Departments Work closely with Housekeeping to ensure room readiness. Coordinate with Maintenance for timely resolution of issues. Ensure smooth communication between departments. Cash & Administrative Management Handle cash collections and daily closing reports. Ensure accurate billing and payment processing. Maintain guest records, reports, and operational documentation. Assist in preparing daily, weekly, and monthly operational reports. Property Supervision Monitor overall property presentation and cleanliness. Conduct regular inspections of guest areas. Ensure compliance with safety and operational standards. Act as the primary point of contact during operational hours. Requirements Experience Minimum 2–4 years of experience in Front Office or Guest Relations. At least 1 year in a supervisory or managerial role preferred. Experience in hotels, hostels, resorts, or hospitality properties is mandatory. Skills Strong communication and interpersonal skills. Excellent guest handling and problem-solving abilities. Knowledge of OTA platforms and reservation systems. Familiarity with PMS software. Strong leadership and team management skills. Ability to work independently and take ownership of operations. Education Graduate in Hospitality, Hotel Management, Tourism, or related field preferred. Relevant hospitality experience may be considered in lieu of formal qualifications. Compensation & Benefits Competitive salary based on experience. On-site accommodation provided. Meals during duty hours. Career growth opportunities within the organization. Preferred Candidate Profile Energetic, responsible, and guest-centric personality. Comfortable living and working on-site. Passion for hospitality and community-driven experiences. Willingness to work flexible shifts, weekends, and holidays as required. Immediate Joiners Preferred.