Front Desk Receptionist

JOB TITLE: Guest Experience Associate (Front Office / Reception) LOCATION: Anand Vihar, Delhi NCR REPORTING TO: Manager – Operations / Guest Experience Manager connect on +91 7259989556 POSITION SUMMARY The Guest Experience Associate shall be the first point of contact for guests, visitors, corporate clients, coworking members and travelers visiting Terminal-1. The role is responsible for creating a welcoming, professional and memorable guest experience while ensuring smooth front office and reception operations. KEY RESPONSIBILITIES A. Guest Reception & Welcome • Welcome guests, visitors and clients in a professional and courteous manner. • Provide information regarding hotel rooms, sleeping pods, coworking facilities, banquet services and other amenities. • Maintain a warm, hospitable and customer-focused environment at all times. • Ensure a positive first impression of the organization. B. Front Office Operations • Manage reception desk and front office activities. • Handle guest enquiries, walk-in visitors and telephone calls. • Coordinate room, pod and facility bookings as assigned. • Maintain visitor records and front office documentation. • Assist guests with check-in and check-out procedures. C. Customer Service & Guest Relations • Address guest requests and service requirements promptly. • Coordinate with housekeeping, operations, security and facility teams to ensure guest satisfaction. • Escalate issues and complaints appropriately for timely resolution. • Build positive relationships with regular guests and corporate clients. D. Coworking & Business Centre Support • Assist coworking members and business visitors with facility information and support. • Guide visitors regarding memberships, meeting rooms and workspace facilities. • Coordinate with the commercial team for prospective client visits. E. Hospitality & Event Support • Assist in guest management during meetings, conferences, events and banquet functions. • Coordinate visitor movement and guest assistance during special events. • Ensure professional hospitality standards are maintained throughout the facility. F. Communication & Coordination • Coordinate with internal departments for seamless guest service delivery. • Provide accurate information regarding services, facilities and operational timings. • Support management in maintaining customer service standards and brand image. KEY PERFORMANCE INDICATORS (KPIs) QUALIFICATION • Graduate in Hospitality, Tourism, Business Administration, Commerce or any related discipline preferred • Diploma in Hospitality Management or Front Office Operations will be an added advantage EXPERIENC • 3–5 years of experience in Hotel Airline Airport Premium coworking space Business centre Hospitality establishment Customer service environment SKILLS REQUIRE • Excellent verbal and written communication skills • Good command of English and Hindi • Strong interpersonal and customer service skills • Professional grooming and presentation • Ability to handle multiple guests and enquiries simultaneously • Basic computer proficiency including MS Office and booking systems • Problem-solving and conflict-resolution skills • PREFERRED CANDIDATE PROFIL • Female candidates preferred • Experience in front office, guest relations, airline customer service, premium hospitality, luxury retail, business centres or coworking environments • Smart, presentable and confident personality with strong customer interaction skills • Ability to create an airport-style, premium guest experience environment