Data Analyst

Job Description: Data Analyst (Data & Campaign Management) We are looking for a detail-oriented Data Analyst to join our operations team. In this role, you will be the backbone of our data strategy, ensuring that our databases are pristine and our outbound dialer campaigns are running at peak efficiency. If you have a knack for spotting patterns in messy spreadsheets and enjoy the technical puzzle of campaign management, we want to hear from you. ### Key Responsibilities 1. Data Management & Governance Maintain, update, and manage large-scale databases to ensure data integrity. Develop and implement standardized data collection systems. Generate daily, weekly, and monthly operational reports (MTDs, YTDs) for stakeholders. 2. Data Cleaning & Hygiene Identify, analyze, and interpret trends or patterns in complex data sets. Scrub and "clean" data to remove duplicates, correct errors, and ensure formatting consistency before it hits the dialer. Locate and define new process improvement opportunities to prevent "dirty data" at the source. 3. Dialer & Campaign Management Upload and manage calling lists within the dialer system. Monitor real-time campaign performance (connect rates, drop rates, agent occupancy). Adjust dialer ratios and pacing to minimize idle time and maximize talk time. Liaise with the IT/Telephony team to troubleshoot any dialer connectivity or software issues.