CRM Technical Consultant (Junior)

Technical Support Agents (often for chat or voice) to resolve client technology issues, including web hosting, domain, and software troubleshooting. Responsibilities include providing excellent technical support, handling escalations, using CRM software to document queries, and achieving specific quality and productivity metrics, Technical Troubleshooting: Providing support for domains, web hosting, and technical issues related to products/services. Customer Interaction: Handling inquiries via phone, email, or chat, ensuring high-quality customer experience. Documentation: Accurately logging customer information and recording resolution details in software systems. Process Compliance: Adhering to company security, confidentiality, and data protection policies. Escalation Handling: Managing and resolving complex technical issues or escalating them to appropriate departments. Metrics & Targets: Meeting key performance indicators (KPIs) such as Average Handling Time (AHT) and Quality Scores. Freshers & experienced candidates are eligible 20,000 per month CTC Rotational shifts (8:00 AM – 8:00 PM) Good English Communication skills (mandatory) Qualification: BCA B.Sc. Computer Science B.Sc. IT B.Tech Diploma in Engineering (after 12th)