CRM Technical Consultant (Junior)

Job Title - CRM & Lead Management Executive Role Purpose - To engage with existing and prospective customers, ensure timely follow-ups, nurture relationships, and support lead generation to drive business growth. Key Responsibilities 1. Customer Engagement 	•	Connect regularly with existing customers via calls, WhatsApp, email 	•	Build and maintain strong relationships 	•	Take feedback and improve customer experience 2. Lead Management 	•	Handle incoming leads (calls, website, referrals, LinkedIn) 	•	Maintain and update lead database (Excel/CRM) 	•	Qualify leads and track status (hot/warm/cold) 3. Follow-ups 	•	Ensure timely follow-ups with prospects 	•	Schedule meetings or calls for you (or sales team) 	•	Convert interested prospects into meetings/opportunities 4. Lead Generation Support 	•	Reach out to potential clients via LinkedIn/email 	•	Support campaigns (email/WhatsApp outreach) 	•	Identify new business opportunities 5. Coordination 	•	Coordinate between you and prospects 	•	Maintain communication logs and reports 	•	Share weekly updates on leads and conversions Skills Required 	•	Strong communication (Hindi + English) 	•	Good follow-up discipline (very important) 	•	Basic understanding of sales funnel 	•	Comfortable with tools like Excel, Google Sheets, WhatsApp, LinkedIn 	•	Organized and proactive Preferred Background 	•	1–3 years in customer service sales support 	•	BBA / Btech / with effective communication skills Hands on experience in using technology