Back Office Executive

We are looking for a Back Office Executive to join our team at DOT EXPRESS PVT. LTD. The candidate will be responsible for handling the company CRM and related back-office operations. We will provide CRM training and offer an opportunity to work in a fast-paced, technology-driven environment. Key Responsibilities: • Handling complete RTO-related documentation and processes (training will be provided) • Coordinating with customers regarding pending documents and updates • Managing vehicle transfer, NOC, hypothecation, fitness, permit, and registration work • Following up on file status and ensuring timely processing • Maintaining proper records in the company CRM system • Coordinating with RTO officials and agents for smooth workflow • Verifying documents and ensuring compliance with RTO rules and regulations • Providing regular status updates to management and clients Required Qualities: • Basic knowledge of RTO procedures and documentation preferred; training will be provided for freshers • Strong communication and coordination skills • Basic computer knowledge and CRM handling experience • Ability to manage multiple files and deadlines efficiently • Honest, responsible, and detail-oriented personality • Problem-solving attitude and quick learning ability • Ability to work under pressure and handle field coordination when required • Knowledge of local languages such as Hindi, Kannada, and Tamil will be an added advantage