IT Technician/Network Technician

1. On-Site Technical Support: o Travel to customer sites to troubleshoot and resolve hardware, software, and network issues. o Perform installations, configurations, and upgrades of computer systems and peripheral equipment. o Provide support for a variety of operating systems, including Windows, macOS, and Linux. 2. Preventive Maintenance: o Conduct regular preventive maintenance on customer equipment to ensure optimal performance. o Identify potential issues and take proactive steps to prevent service interruptions. 3. Customer Training and Assistance: o Provide training to customers on the use of hardware, software, and network systems. o Assist customers in optimizing their use of technology solutions. 4. Documentation and Reporting: o Document all service activities, including troubleshooting steps, resolutions, and customer interactions. o Prepare detailed reports on service visits, including recommendations for system improvements. 5. Collaboration and Communication: o Communicate effectively with customers, providing updates on service status and issue resolution. o Collaborate with other technical support teams and vendors to resolve complex issues. o Escalate unresolved issues to higher-level support or specialized teams when necessary. 6. Inventory Management: o Manage and maintain an inventory of spare parts, tools, and equipment necessary for field support activities. o Ensure that all equipment is properly maintained and ready for deployment. 7. Compliance and Safety: o Adhere to all company policies, procedures, and safety guidelines. o Ensure compliance with customer site-specific regulations and requirements.