Desktop Support Engineer

Job Title: Desktop/Technical Support Engineer L1 Location: Chandigarh • Attend all the tickets forwarded by Service Desk and Incident management team. • Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. • Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. • Supporting end users for their hardware, operating system and application related issue. • Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. • Ensure adherence to operational & technical escalation process (escalation matrix) • Provide accurate information in the shift handovers and on email to the respective Managers. • Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. • Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. • Asset Inventory management - need to capture accurate inventory and share with respective Asset team.