Voice & Non-Voice Customer Support Executive

International BPO Executive – Job Description For IGT Solutions and Concentrix Job Title: International BPO Executive / Customer Support Executive Job Responsibilities Handle inbound and outbound calls with international customers Resolve customer queries related to process, billing, travel, technical support, or services Provide excellent customer service and maintain customer satisfaction Update customer information and maintain records in CRM systems Follow company process guidelines and quality standards Meet targets related to productivity, quality, and customer handling Coordinate with internal teams for issue resolution Work in rotational shifts, including night shifts for US/UK processes Required Skills Good English communication skills (spoken & written) Basic computer knowledge Problem-solving and customer handling skills Ability to work in a fast-paced environment Comfortable with voice, chat, or blended process Eligibility Freshers and experienced candidates can apply Undergraduate / Graduate eligible Minimum qualification: 12th Pass (depends on process) Preferred Experience International Voice Process Customer Support / Telecalling Travel Process / Airline Process Chat or Email Support Salary & Benefits Salary range: ₹18,000 to ₹35,000+ depending on experience and process Incentives and performance bonus Both-side cab facility 5 days working (selected processes) PF, ESI, Insurance, Paid Training Shift Timing Rotational / Night Shift 24x7 process environment Common Interview Rounds HR Round Communication / Versant Test Operations Round