Sales Co-ordinator

Who are we? Zeeta Electrical Engineering Pvt. Ltd. started its Journey in 2007 with its mission to Reach maximum power supplier and Power generator industry to provide the safe power supply accessories across the global.... From beginning Zeeta Electrical Engineering always challenge conventional thinking and innovatively use all resources to drive safe and continuous power supply products across the world. Today Zeeta Electrical Engineering Pvt. Ltd. is known as providing quality Lugs & power supply accessories to more than 50 countries. For more detail you can visit our website www.zeetaelectricals.com www.zolex.in Our Vision: To be the worlds most admired and preferred Business partner with international footprint, delivering best products, at affordable price and timely Delivery to the customers. Opportunity for the Position of Executive - CRM...... 1.Designation (Role):- Executive- CRM...... 2.Department (Functional Area) :- Sales & Marketing 3. Reporting To: - Department HOD 4.Company/Working Location: - Moraiya, Ahmedabad (Gujarat) 5.Salary:- 3 LPA - 5 LPA 6. Any Graduate 7. Experience :- 0-3 Key Responsibilities: Handle customer queries, feedback, and complaints through calls, emails, and chats with professionalism and empathy. Maintain accurate and up-to-date customer records in the CRM system. Coordinate with internal teams (Sales, Operations, Support) to resolve customer issues efficiently. Follow up with customers to ensure satisfaction and prompt resolution of issues. Analyze customer behavior and suggest improvements to enhance retention and satisfaction. Prepare and share regular reports on customer service metrics and CRM activity. Contribute to CRM campaigns and customer engagement initiatives. Required Skills: Excellent English communication skills – both verbal and written. Proficiency in MS Office (especially Excel) and familiarity with CRM software. Strong interpersonal and problem-solving abilities. Attention to detail with the ability to handle multiple tasks simultaneously. Positive attitude, patience, and customer-first mindset. Ability to work independently as well as part of a team.