International Customer Support Executive

Here's a LinkedIn-ready Job Description for your requirement: 🚀 Hiring: Customer Associate / Senior Customer Associate – International US Telecom Process 📍 Location: NSEZ / Embassy (Mumbai) / Hinjewadi (Pune) 🏢 Work Mode: Work From Office (WFO) 🕒 Shift: Night Shift | 5 Days Working | Split Week Offs 💼 Employment Type: Permanent 🎯 Open Positions: 10 About the Role We are hiring Customer Associates and Senior Customer Associates for a leading International US Telecom Voice Process. If you have prior experience in international voice support and excellent communication skills, this is a great opportunity to build your career with a global organization. Key Responsibilities Handle inbound customer queries from US telecom customers. Provide prompt and effective resolutions while maintaining high customer satisfaction. Deliver exceptional customer service and ensure adherence to process guidelines. Accurately document customer interactions and maintain records. Meet quality, productivity, and performance metrics. Eligibility Criteria ✔ 12th Pass / Graduate ✔ Minimum 1 year of experience in an International Voice Process (Inbound) ✔ Experience in B2C customer support domain is mandatory ✔ Excellent English communication skills (B2 level – Score 58 or above) ✔ Familiarity with MS Office and Internet applications ✔ Strong customer handling and problem-solving skills Selection Process HR Round Operations Round (UAT) SHL Assessment (58) B2 Communication Assessment Required Documents Aadhaar Card Academic Certificates Experience Letters / Proofs Government Photo ID Last 3 Salary Slips (for experienced candidates) 📩 Interested candidates can share their updated resume for immediate consideration