Customer Support Executive

Company Description We are a US based Ecommerce company serving customers world wide, we have been into this industry since 2015 and have served various international platforms all across. Role Description This is a full-time hybrid role for a Customer Service Representative at Vitalpeak Solutions. The role is located in Noida with flexibility for remote work. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring strong cordination within departments for timely production and shipping on a daily basis. Responsibilities Handle customer queries via chat or email Provide accurate information and resolve customer issues Maintain professional communication with customers Handle order inquiries, customization questions and complaints in a professional manner Giving all attention to all steps involved in prodution cycle Follow company policies and procedures Complete responsibilties given to you not mentioned in above list as per work requirement Qualifications At least 1 - 3 years' of relevant work experience Customer Service Representatives, Customer Support, and Customer Satisfaction skills Strong communication and interpersonal abilities Problem-solving and conflict resolution skills Ability to multitask and work in a fast-paced environment High school diploma or equivalent; additional certification in customer service is a plus Available for night shifts as US based operations Excellent phone etiquette and excellent verbal, written, and interpersonal skills The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. The candidate must be very attentive in night shift.