Customer Support Executive

Job Description Job Title: Customer Support Executive – Flipkart Process Job Category: BPO / Voice Process Shift Timings: Rotational Shifts Employment Type: Full-Time Work Type: Work from Office Job Description: We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication. As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart. We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred. Key Responsibilities: Handle customer queries and complaints via calls professionally and promptly Maintain service quality as per Flipkart standards Ensure quick resolution and customer satisfaction in every interaction Update call records and maintain accurate documentation Coordinate with internal teams to ensure issue closure Meet performance targets including attendance, quality, and productivity Eligibility Criteria: Minimum education: 12th pass (Higher Secondary) or above Minimum 1 year of experience in any field/domain Strong fluency in both English and Hindi (verbal communication) Must be willing to work in rotational shifts Immediate joiners will be given priority Salary & Benefits: CTC: ₹26,000/month Take-Home Salary: ₹22,000/month Attendance Bonus: ₹3,500/month Performance Incentives: Up to ₹80,000/month based on KPIs Interview Process (Online): HR Screening Round Versant Test (Level 5 qualification mandatory) Operations Round Client Round (Final Selection)