Customer Support Executive

We are looking for a Customer Support Executive to join our team at Sharma Enterprises. This role involves installing printers and DICOM software in hospitals/ diagnostic centres, handling calls, providing exceptional customer support, and addressing queries and concerns related to BVM Printing solutions. The role offers ₹15,000 - ₹15,000 and a dynamic environment with opportunities for growth. Key Responsibilities: Install Inkjet Printers and DICOM Software in Hospital & Diagnostic Centres across Rajasthan Replace printers at the client place in case of hardware related issues Handle customer calls in a professional and efficient manner Address customer queries, concerns, and complaints with a problem-solving approach Maintain accurate records of customer interactions and follow-ups Provide timely and relevant information to customers to resolve their issues Work collaboratively with other teams to escalate and resolve complex issues Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates Job Requirements: The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.