Customer Support Executive

Job Description – Lead Conversion Executive Role Summary We are looking for dynamic and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building. Key Responsibilities Handle inbound and outbound customer calls regarding skincare and cosmetology-related services. Understand customer requirements and provide accurate information about services and treatments. Convert inquiries into confirmed walk-in appointments and drive lead closures. Resolve customer concerns professionally while ensuring a positive customer experience. Maintain accurate call records and update customer information in the CRM system. Ensure high levels of customer satisfaction and service quality at all times. Compensation & Benefits Salary: ₹21,000 per month Work Mode: Work from Office Working Days: 6 Days a Week Weekly Off: 1 Rotational Week Off Shift: Rotational Shift Eligibility Criteria Graduate from any stream or discipline. Immediate joiners preferred. Minimum 1 year of experience in Sales, Lead Conversion, Customer Service, or a related field. Candidates with a Sales background or Cosmetology/Skincare industry experience will be preferred. Strong communication skills in English + any one of the following languages: Kannada Hindi Bengali Marathi Gujarati Required Skills Excellent communication and interpersonal skills. Strong convincing and negotiation abilities. Customer-centric approach with problem-solving skills. Basic knowledge of CRM tools and call documentation. Ability to work in a target-driven environment. Preferred Skills Experience in lead generation, lead conversion, or telesales. Exposure to the skincare, beauty, wellness, or cosmetology industry. Ability to build rapport and maintain customer relationships effectively.