Customer Support Executive

Job Title: Customer Support Executive Company: Livpure (www.livpuresmart.com) Location: Gurugram sector 20 Salary: Up to ₹28,000 CTC About the Company: Livpure is one of India’s leading brands in water purification and consumer appliances. The company is committed to providing innovative products and high-quality services that ensure safe drinking water and better lifestyle solutions for customers across the country. Job Responsibilities: · Handle customer queries, complaints, and service requests through calls, emails, or chat in a professional manner. · Provide accurate information about Livpure products, services, installation, and service processes. · Resolve customer issues effectively while ensuring a positive customer experience. · Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system. · Coordinate with internal departments such as sales and service teams to ensure timely issue resolution. · Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction. · Adhere to company guidelines, service standards, and quality parameters while handling customer interactions. Eligibility Criteria: · Graduate in any discipline. · Minimum 6 months to 2 years of experience in customer support, customer service, or a similar role. · Good verbal and written communication skills. · Strong problem-solving skills and ability to handle customers professionally. · Basic knowledge of computers and CRM tools. · Ability to work in a fast-paced and customer-focused environment. Salary & Benefits: · Salary up to ₹28,000 CTC (based on experience and interview performance). · Opportunity to work with a reputed and growing consumer brand. · Supportive work environment with opportunities for career growth and learning.