Customer Sales Executive

JD - Customer Support & Sales Executive (Multiple Roles) We are looking for dedicated and detail-oriented individuals to join our team across multiple shifts. The roles involve customer communication, lead management, and coordination with the design team for custom jewelry requirements. Role 1: Customer Support – Design Coordination (Night Shift) Responsibilities: Manage customer follow-ups via email and chat Coordinate with the design team to create and review CAD designs Share design updates with customers and gather feedback Ensure timely communication and closure of design-related queries Requirements: Strong written English and comprehension skills Ability to understand customer requirements clearly Spoken English is a plus Role 2: Customer Support – Lead Management (Night Shift) Responsibilities: Handle all incoming and existing leads (pending, failed, cart recovery, diamond search, CFW requests) Communicate with customers via email, chat, calls, and WhatsApp Assist customers throughout their buying journey Ensure prompt responses and high conversion rates Requirements: Excellent command of English (written and spoken) Strong communication and customer-handling skills Ability to multitask across multiple platforms Role 3: Customer Support – Day Shift Operations Responsibilities: Manage pending tasks from the night shift Handle all lead-related activities and ensure follow-ups Maintain continuity in customer communication Requirements: Strong email and chat communication skills Organized and detail-oriented Calling skills are a plus but not mandatory Role 4: Customer Support – Gap Shift (Part-Time) Shift Timing: 6:00 AM – 10:00 AM 6:00 PM – 10:00 PM Responsibilities: Manage leads during gap hours, with priority on custom jewelry inquiries Respond to customer queries via email and chat Assist in maintaining lead flow and response time Requirements: Strong written communication skills Ability to handle chats and emails efficiently Calling skills are a plus General Requirements: Prior experience in customer support or sales is preferred Experience in jewelry or luxury products is an advantage Ability to work in a fast-paced environment Strong attention to detail and problem-solving skills