Customer Care Service
21,000 - 22,000 per month
Teleperformance
Sector V - Salt Lake, Kolkata
Job Highlights
- 12th Pass and above
- All genders
- 6 days working | Rotational Shift
- Job Benefits: Insurance, PF, Medical Benefits
- Aadhar Card
- Industry Type: BPO
Job Description
Customer Support Executive – Voice Process
Work Mode: Work from Office (WFO)
Process: Domestic Customer Support – Voice Process
Salary: ₹21,000 – ₹22,000 CTC per month (Based on Assessment Score)
Shift: Rotational Shift (9 Hours)
Weekly Off: 1 Rotational Off
Joining: Immediate Joiners Preferred
Eligibility Criteria
Minimum 6 months of Customer Service experience (Mandatory)
Both Graduates and Undergraduates can apply
Excellent English communication skills (Verbal & Written)
Comfortable working in rotational shifts
Strong customer handling and problem-solving skills
Typing speed: 20 WPM with 85% accuracy
Assessment Score: Versant Level 4 or above
Key Responsibilities
Handle customer interactions through inbound voice calls.
Resolve customer queries, complaints, and service requests effectively.
Deliver a high-quality customer experience while maintaining service standards.
Accurately document customer interactions and case details.
Follow company policies, procedures, and compliance guidelines.
Escalate complex issues to the concerned team when required.
Training Details
15 Days Training
Followed by 2 Weeks On-the-Job Training (OJT)
What We Offer
Opportunity to work with a leading e-commerce brand
Structured training and career growth opportunities
Dynamic and professional work environment
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.
Other Details
- Qualification
- 12th Pass and above
- Experience
- 6 - 36 months Experience in Customer Support / TeleCaller
- Salary
- 21,000 - 22,000 per month
- Job Type
- Full Time
- Working Days
- 6 days working
- Gender
- Any
- Openings
- 30 Openings
- Incentives
- ₹0 incentives included
- Location
- Sector V - Salt Lake, Kolkata
Contact & Interview
Contact Person: Nikhat
Interview Address: Kolkata, Salt Lake, Kolkata
Note: Never pay money to anyone for a job. Report recruiters who ask for fees.
More about this Customer Care Service job
What skills and experience do you need for this Customer Care Service job?
Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What salary is offered for this Customer Care Service job?
Ans : The salary for this Customer Care Service job ranges between ₹21,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Customer Care Service job?
Ans : There are 30 vacancies for this Customer Care Service role.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What does the role of Customer Care Service involve?
Ans : As a Customer Care Service, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Service position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Customer Care Service job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-3 years of experience is the right fit for this Customer Care Service job.
What makes this Customer Care Service job a good opportunity?
Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹21,000-₹22,000 per month. This is a Full Time job and has 30 openings.