Customer Care Executive

Job Summary: We are hiring a Customer Support Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Responsibilities: • Maintaining a positive, empathetic and professional attitude toward customers at all times • Responding promptly to customer inquiries • Communicating with customers through various channels • Acknowledging and resolving customer complaints • Knowing our products inside and out so that you can answer questions • Processing orders, forms, applications, and requests • Keeping records of customer interactions, transactions, comments and complaints • Communicating and coordinating with colleagues as necessary • Providing feedback on the efficiency of the customer service process • Ensure customer satisfaction and provide professional customer support Requirements: • Bachelor’s degree or equivalent • Ability to stay calm when customers are stressed or upset • Experience working with customer support and managing incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Who Should Apply for this role? • Proven customer support experience or experience as a client service representative (0-2 years) • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication (Both written & verbal) • Ability to multi-task, prioritize, and manage time effectively Location: Gurgaon Working Days: Rotational week