Call Quality Analyst
20,000 - 25,000 per month
Archishtech Solutions (opc) Private Limited
Kudlu Gate, Bangalore
Job Highlights
- Diploma and above
- All genders
- 6 days working | Day Shift
- Job Benefits: PF
- Languages: Hindi, Kannada
- PAN Card, Aadhar Card
- Industry Type: BPO
Job Description
· Key Responsibilities:
· Monitor and review business processes, customer interactions, or system outputs for quality assurance.
· Identify issues, deviations, or gaps in processes and document findings accurately.
· Evaluate customer service calls to ensure compliance with quality standards (for BPO).
· Provide clear, actionable feedback to team members to improve performance and quality metrics.
· Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues.
· Maintain records, reports, and dashboards to track quality metrics over time.
· Recommend process improvements or quality control procedures for higher accuracy and efficiency.
· Stay updated with industry best practices and compliance requirements.
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.
Other Details
- Qualification
- Diploma and above
- Experience
- 6 - 12 months Experience in Customer Support / TeleCaller
- Salary
- 20,000 - 25,000 per month
- Job Type
- Full Time
- Working Days
- 6 days working
- Gender
- Any
- Openings
- 10 Openings
- Incentives
- ₹0 incentives included
- Location
- Kudlu Gate, Bangalore
Contact & Interview
Contact Person: Deeskha
Note: Never pay money to anyone for a job. Report recruiters who ask for fees.
More about this Call Quality Analyst job
Who is eligible to apply for this Call Quality Analyst job at Archishtech Solutions (opc) Private Limited?
Ans : Candidates should have a Diploma and above qualification and skills like Computer Knowledge, Query Resolution for this Call Quality Analyst job offered by Archishtech Solutions (opc) Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
How many vacancies are there for this Call Quality Analyst job?
Ans : There are 10 vacancies for this Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Quality Analyst, you will work on skills like Computer Knowledge, Query Resolution.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Kudlu Gate, Bangalore.
Who is the right fit for this Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-1 years of experience is the right fit for this Call Quality Analyst job.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 10 openings.