Cafe Manager

Greet all customers with friendly, personalized service and develops a rapport with them. Maintaining a fast speed of service, especially during rush times and high peak season. Take orders from customers and input their selections into the caf s internal computer systems Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers Prepare all beverages according to customer requirements within the prescribed time frame Prepare / reheat / serve food according to the set standards Grinding, weighing and packing coffee beans for customers Understanding the basics of all company coffees (roast level and flavour notes) Able to suggest beverages, roasts and equipment based on customer s requirement Ensures cleanliness at the station and caf in general during each shift Respond to guest questions, concerns and complaints and make sure they leave satisfied Follow all caf safety and security procedures and arrive on time for all shifts and stay until shift completion Maintains efficient, friendly service. Clear tables in a timely and thorough manner. Responds proactively to prevent heated customer service situations. Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.