Back Office Team Leader

Job Title: Back Office Team Lead Interview Process: 2 Rounds (Walk-in) Key Responsibilities: Customer Support Handle customer queries through calls, emails, and chat support professionally Provide information related to mutual fund products and transactions Ensure timely resolution and follow-up for customer requests Operations Management Maintain and update client and transaction records accurately Reconcile operational data and ensure report accuracy Ensure compliance with internal policies and regulatory guidelines Transaction Support Support account opening, KYC, FATCA, and documentation processes Assist customers with purchase, redemption, SIP, STP, and switch transactions Coordinate with AMC/RTA for transaction updates and issue resolution Reporting & Coordination Prepare MIS and operational reports Coordinate with Sales teams, AMC, RTA, and internal stakeholders Support audit and compliance-related activities Desired Candidate Profile: Graduation mandatory (Any stream) 0–2 years of experience in customer support or operations Freshers with strong communication skills can also apply Excellent verbal and written communication skills Good knowledge of MS Office (Excel mandatory) Strong attention to detail and accuracy Ability to multitask and work in a fast-paced environment Self-motivated and organized individual Candidates residing in Chennai preferred