Back Office Operations

• Process and manage electrical product orders from initial receipt to dispatch & Final payment collection. • Coordinate with internal departments purchasing, sales, to ensure timely approvals and material availability. • Manage & tracking deliveries, and resolving discrepancies. • Prepare and maintain accurate order documentation throughout the execution process and entries to be entered into the ERP system after all the discussion with the customer. • Communicate order status updates to internal and external sales team, customers. • Manage product dispatch logistics, including coordinating with carriers and ensuring accurate shipment documentation and payment procedure. • Assist in the preparation and organizing of promotional material or events whenever necessary. • Follow up on outstanding orders, Payment and proactively address any delays or issues. • Maintain detailed records of all order execution activities for future reference and reporting.